Shapermint's live chat bot saves its customer service during COVID-19

Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.

AI Customer Service: How Chatbots Are Changing the Game

Email Marketing 2020

7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship

The Future of Live Chat - Rise of Chatbots

Customer Support Chatbots: Easier & More Effective Than You Think - ActiveState

Beyond customer support: Saving lives with chatbots - CLEAR Global

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Improve Your Customer Service with Chatbot Support

The healthcare chatbots are coming. Be afraid. Or not.

How COVID-19 has changed the B2B buyer behavior - Zen Media

How Companies Are Using Chatbots in Customer Service in 2024

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